Terms Of Service

Updated: January 1, 2024

Welcome to Techie Nesters! We’re excited to have you as a valued member of our technical service community. Before you dive into all the amazing benefits and features we offer, please take a moment to review our Terms of Service. We’ve made them easy to understand, so you know exactly what to expect from us and what we expect from you.


1. Prepaid Support Packages:

1.1 Prepaid Support Packages: We offer prepaid support packages that can be used to access technical assistance or services. These packages are non-refundable and cannot be transferred to another person. While they do not have an expiration date, they are not subject to a refund.

1.2 If an appointment is booked and you agree to the appointment and you do not attend (i.e.: no-show / unavailable) your allocation of time and monies paid to Techie Nesters will be used to reimburse the scheduled Advocate for their allocation of time regardless of your attendance.

1.3 If an appointment is booked but you require a re-schedule, 24 hours notice must be given so that an Advocate can be freed up to service another client. If you do not provide 24 hours notice, your allocation of time and monies paid to Techie Nesters will be used to reimburse the scheduled Advocate for their allocation of time regardless of your attendance. Please also note that there is a maximum of two (2) reschedules permitted.

1.4 Advocates are allocated based on type of call, equipment required and scope of discussion which will be confirmed at the time of your initial scheduling call. Similarly, there is a maximum of two (2) scope changes permitted.

2. Responsibility and Liability:

2.1 Disclaimer of Warranties: You understand that your use of this website, its content and any services available on or through this website is at your own risk. Techie Nesters’ technical services and support is provided to you on an “as is” and “as available” basis without any warranties or conditions of any kind express or implied. This does not affect any warranties or conditions that cannot be excluded by law.

2.2 Limitation of Liability: Except where such exclusions are prohibited by law, under no circumstances will Techie Nesters nor its directors, officers, employees, contractors, suppliers or successors be held liable for any negligence, damages of any kind, losses, or claims arising from the use of our services or any related activities.

3. Intellectual Property:

3.1 Ownership: All intellectual property rights, including trademarks, logos, and content, displayed on our website or provided as part of our services, belong to Techie Nesters. You may not use, reproduce, or distribute our intellectual property without our prior written consent.

4. Modifications to the Terms:

4.1 Updates: We may update or modify these Terms of Service from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes via email or through a notice on our website. By continuing to use our services after such changes are made, you agree to be bound by the updated Terms of Service.

5. Governing Law and Jurisdiction:

5.1 Applicable Law: These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario, without regard to its conflict of laws principles.

5.2 Jurisdiction: Any disputes arising out of or related to these Terms of Service shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

6. Application Security, Website Visits, and Device Safety

6.1 Application Level Security: Techie Nesters does not assume responsibility for the application-level security of customer-owned or licensed software. While we strive to provide secure technical assistance and support, it is important to understand that ensuring the security of your software applications is ultimately your responsibility.

6.2 Websites Visited by Members: Techie Nesters is not responsible for the content, security, or privacy practices of websites visited by our members. When accessing external websites or following links provided by us, please exercise caution and review the respective website’s terms of service and privacy policy.

6.3 Device Safety: We provide technical support services for devices and aim to assist you in resolving any issues or concerns. However, it is important to note that Techie Nesters is not a replacement for proper security software or safe use practices when using connected devices. We cannot be held responsible for any viruses, trojan attacks, or cyber fraud that may occur as a result of unsafe device usage or lack of appropriate security measures. Please remember to exercise caution and follow best practices when using your devices, accessing websites, or installing software. Regularly update your security software, maintain backups of important data, and be vigilant against potential cybersecurity threats. By utilizing our services, you acknowledge and accept that Techie Nesters is not liable for any security incidents, damages, or losses resulting from application-level security issues, website visits, or unsafe device practices.

We hope these Terms of Service provide clarity and transparency about our services and your rights and responsibilities as a member of Techie Nesters. If you have any questions or concerns, please reach out to us at hello@techienesters.com. Thank you for joining our community, and we look forward to serving you!

Techie Nesters Inc.